Our friendly and skilled Front Office Receptionists are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to ensure a smooth flow for our providers’ schedules. This position will be mainly located at our Columbus practice, with occasional travel to Seymour, Franklin, and Greenwood.

This role will report to the Team Lead and Practice Administrator.

Principal Duties and Responsibilities of the Front Desk Receptionist:

• Greet and welcome patients professionally and pleasantly.
• Check IN: obtain/update complete patient/guarantor demographics and insurance data, collects co-pays and balances/setting up payment plans as necessary, and obtaining signed consents.
• Check OUT: schedule return appointments, test scheduling as necessary, collects co-pays and balances/setting up payment plans as necessary.
• Answer the telephones: routing incoming calls, make appointments, and taking detailed messages and communicating as needed.
• Maintaining control of patient/provider schedules.
• Assist in canceling appointments: by phone or by mail.
• Assist in processing incoming/outgoing referrals.
• Assist in getting medical records from referring providers.
• Assist in getting referrals/authorization numbers from referring providers & entering auth numbers.
• Assist in processing/routing clinical inbox in EHR.
• Assist in processing insurance eligibility issues.
• Assist in processing Medicaid eligibility scans.
• Assist in processing appointments to schedule/reschedule.
• Assist in processing incoming/outgoing new patient packets.
• Assist in scanning/importing/faxing documents in the EHR.
• Assist in maintaining patient correspondence for pick up.
• Chart preparation: pulling/filing old paper charts and scanning into EHR.
• Correct Patient demographics on all returned mail by contacting the patient or patient representative.
• Assist in ordering supplies as needed.
• Assist all departments when help is required/needed.
• Going to designated clinical sites to preform receptionist responsibilities when required. Responsibilities also includes to assist clinical staff & providers.
• Maintain confidentiality of Patient Health Information.
• Maintain neat, orderly and cleanliness of the waiting reception area, the working reception area, and the employee breakroom.
• Open and closing duties as outlined in the opening and closing checklist.
• Follow all SIENT Policies, Procedures and Best Practices.
• Other responsibilities as requested.

REQUIRED QUALIFICATIONS of the Front Desk Receptionist:

• High school diploma or equivalent required
• Ability to work within an EMR database and navigate through a Windows environment required
• Must be able to type a minimum of 30 words per minute with 90% or greater accuracy

PREFERRED QUALIFICATIONS of the Front Desk Receptionist:

• 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist
• Experience working in an ENT Specialist Office

SUPERVISORY RESPONSIBILITY of the Front Desk Receptionist:

This position has no supervisory responsibility.

CERTIFICATES, LICENSES, REGISTRATIONS of the Front Desk Receptionist:

All employees are required to provide proof of vaccination or exemption.

WAGE:

$15.50-$17.50 per hour based on experience.

ENT is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.